To the Rochester community and clients of Brighton Animal Hospital:

We firstly want to express our appreciation to our loyal clients who have been a pleasure to work with and respectful to our staff.

This letter is to notify you of our newly enforced Zero Tolerance Policy: It has come to our attention that our medical and support staff are not being treated with the respect and kindness they deserve, and in fact, have been pushed to tears in several instances. It is disheartening that we have been forced to tolerate this unfair treatment in person, over the phone, and online. Our limited staff works tirelessly to be accommodating and provide the absolute best care that we can for your pets. Any form of abuse to our team is not only distasteful, it is unacceptable. If any of our staff members experience this treatment, clients will no longer be able to receive care for their pets at our facility.

Unfortunately, at this time, due to our overwhelming volume of patients, we are fully at capacity. Therefore, we are not accepting new clients and are unable to take referrals – this includes family members, friends and associates of current clients. We would love to care for every pet in Rochester, but we are only realistically able to provide first-rate care for our existing clients and their pets. If you are an existing client, we are still able to take on any new pets that you welcome into your home, so long as you will always be the pet’s primary owner. Please note that we are typically booked out for 1-2 months for new patient exams.

Our medical team is aware of the current city-wide shortage of veterinarians and emergency/urgent services. With our present staff, we are unable to integrate emergency hours into our hours of operation. However, we are able to provide a list of emergency/urgent care facilities in the area.

Thank you to the clients who have continued to show us grace, compassion and understanding. We appreciate your support and kindness more than you know. We will continue to ensure your beloved pets are exceptionally cared for.

Warmest Regards, Brighton Animal Hospital Doctors and Staff

Our Blog

Helpful news and information from our team.

CALL NOW
Protecting Pets from January Hazards

Protecting Pets from January Hazards

Protecting Pets from January Hazards The new year brings fresh beginnings, and as pet owners, it's crucial to be aware of potential hazards that may affect our furry companions in January. From chilly temperatures to hidden dangers, understanding and preventing...

read more
Choosing Love Over Surprises: The Case Against Gifting Pets

Choosing Love Over Surprises: The Case Against Gifting Pets

Choosing Love Over Surprises: The Case Against Gifting Pets The holiday season often inspires warm, heartfelt gestures, including surprising loved ones with gifts. While many presents bring joy and smiles, pet gifting should be handled cautiously. In this blog, we'll...

read more
Thanksgiving Delights for Your Furry Friend: Pet-Safe Foods

Thanksgiving Delights for Your Furry Friend: Pet-Safe Foods

Thanksgiving Delights for Your Furry Friend: Pet-Safe Foods Thanksgiving is here, and as you get ready to cook up a tasty feast for your loved ones, don't forget to include your pets in the celebration. In this blog post, we'll show you some safe Thanksgiving foods...

read more
Identifying Potential Choking Risks for Your Pet

Identifying Potential Choking Risks for Your Pet

Potential Choking Hazards For Your Pet ​ One of the biggest choking hazards for pets is food. While most pet foods are designed to be easy to chew and digest, certain foods can pose a risk. For example, small breeds or older pets  with weaker teeth may have difficulty...

read more
Assisting Your Pets Through the Back-to-School Season

Assisting Your Pets Through the Back-to-School Season

Assisting Your Pets Through the Back-to-School Season As the back-to-school season arrives, it can bring big changes to how things work at home, and our pets might feel that too. When families get back to their usual routines, our furry friends might start feeling...

read more
Ensuring Your Pet Stays Hydrated in the Summer

Ensuring Your Pet Stays Hydrated in the Summer

Ensuring Your Pet Stays Hydrated in the Summer As the summer draws near, pet owners must remain watchful in keeping their furry friends properly hydrated. With the rising temperatures, the risk of heat exhaustion and dehydration becomes more pronounced, posing serious...

read more

Contact Info

Phone: 585-586-1462
Fax: 585-586-7848
Email: [email protected]

Location

723 Linden Ave
Rochester, NY 14625

Have a question?

Get in touch! Complete the form below, and a member of our team will be in touch with you shortly. If you're in need of immediate assistance, please contact us at 585-586-1462.

Ready to come see us?

Call us now to schedule your next appointment. We look forward to seeing you soon!

Hours

Mon & Wed: 8:30 AM - 8:00 PM
Tues, Thurs, Fri: 8:30 AM - 6:00 PM
Sat*: 9:00 AM - 2:00 PM
Sun: Closed

* Saturday doctor appointments available
9 AM - 12 PM by appointment